ComDispatch

Quick Facts
Name: Restaurant and Catering Queensland (RCQ)
Head Office:  Brisbane, Queensland
ComDispatch Solutions: CRM, CMS, Website Design, EDM & SMS
Web site: www.rcq.org.au

The Challenge

To develop & customise a product that would enable the association to service the membership base more efficiently.  Restaurant and Catering Queensland (RCQ), in cooperation with The Hotel and Motel Association of Australia (HMAA) and Clubs Queensland (Clubs QLD), commissioned ComDispatch to development an customised CRM tool.  Our brief was simple, develop and implement a comprehensive and complex member management tool on a limited budget. 

As ComDispatch quickly identified that this type software was a missing void in the association-based, not-for-profit arena.  To ensure this project was developed to the best of its ability, ComDispatch decided to heavily fund the initial development of this project to ensure that the necessary resources were allocated to the thorough development of this application.

Project Scope

• Implementation of a full CRM system (including, data migration, CMS integration & EDM integration)
• Full redesign of the website
• Implementation of a ComDispatch CMS
• Full redesign of all electronic literature to follow a consistent branding
• Implementation of the EDM with multiple templates for all marketing activities
• Conversion all paper-based forms to electronic payment gateways

Outcomes

Restaurant & Catering Queensland is one of our three, Foundation Associations. Forged from a common need our three Foundation Associations, joined forces to develop a custom member management system. The system was designed by Australian Associations for Australian Associations. The key deliverable was to create a sustainable future for the associations and the members they serve.

Interested in knowing more? Contact the ComDispatch Office